FAQ

Customer Service

Hours: M-F, 9am-5pm EST
Phone: 877-784-0074
Email: customerservice@jansalvalley.com

Store Location

Our flagship store is located in New Bedford on the South Coast of Massachusetts. Come visit us!

Jansal Valley Provisions
2301 Purchase Street
New Bedford, MA 02746

Phone: 800-249-0447

Gift Items

At this time gift wrapping is not available. Complimentary gift messaging and gift receipts are available. Be sure to specify these items as gifts during checkout.  

Gift baskets must be purchased as they are described on our website. Product substitutions are not available. If you are local to New Bedford, MA please visit Jansal Valley Provisions, to build a custom basket for pick up. 

Order Cancellation

Unfortunately, once placed an order cannot be cancelled. Please be sure to review all orders before submitting. 

Credit Card Charges

When your order is placed, your card will be authorized for the amount of your order. The charge to your card is not actually made until we ship the order.  

Providing Personal Information

There will be times, such as when placing an order or creating an account, when we may request personal information such as your name, billing/shipping address, telephone number, e-mail address, credit card information, etc. It is solely your choice whether or not you provide this information, however, should you choose not to provide the information, we will be unable to process your order or display tailored information on our website. Unfortunately, we cannot process orders or create accounts via phone or email. 

Internal Use of Customer Information

Jansal Valley uses collected information for internal use such as analyzing trends and statistics, creation of your personalized "my account" section, and sending newsletters by mail or e-mail. 

External Use of Customer Information

We use outside purveyors for some services such as shipping and credit card processing. In order to use these services we must provide them with some of your personal information. These companies work with us with the understanding that they are not permitted to retain, share, store or use your information for any purpose aside from assisting in your customer transaction with Jansal Valley. 

Security

This website takes precautions to protect your information. When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the e-Commerce industry - SSL.