RETURNS & REFUNDS

Non-Perishable Items

We take great pride in selecting the finest products available. If for some reason, you are not satisfied with your non-perishable purchase, you may return it for replacement or refund within 14 days of receipt.  

We cannot send a replacement or refund for the purchase until we have received the product in its original condition. Shipping charges are not refundable. 

Please wrap the package well, include a copy of the packing slip (we cannot process your return without it), and ship it to us at the address below. Please be sure to ship your item by an insured, traceable method via UPS, USPS, FedEx, or another carrier. 

Attn: Returns Department
Jansal Valley
2301 Purchase Street
New Bedford, MA 02746

Your refund will be processed in the manner in which the original payment was made. For credit card payments, it may take 5 to 10 business days for a refund to show up on your credit card statement.    

If you are requesting replacement, please contact our customer service department directly before returning the item at customerservice@jansalvalley.com or 877-784-0074. 

We do not accept returned items that were purchased in our retail location, nor will our retail location accept returned items purchased from our website. 

Perishable Items

Unfortunately, we do not accept returns of perishable items.  

We will however gladly send a free replacement if you provide photo documentation showing the product was damaged or spoiled during shipping or delivery within 24 hours of receipt. Please contact our customer service department directly to file a claim by emailing customerservice@jansalvalley.com or calling 877-784-0074. 

For perishable shipments, please inspect your package immediately upon receipt. We will do everything possible to ensure successful delivery but cannot be responsible for damaged or spoiled product due to the following: 

  • Delayed deliveries due to weather or other "Acts of God"
  • Incorrect addresses (Please be sure to include apartment, suite or floor numbers, as needed.) 
  • Delivered to specified address, yet package wasn't received
  • Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. (Please notify recipient of the pending arrival of perishables.)
  • Package received but contents not refrigerated within 24 hours allowing for unnecessary spoilage