SHIPPING
General Info
All items are shipped from our fulfillment center in New Bedford, MA. The shipping process is as follows:
- For ground shipping, orders placed Monday - Friday by 3:00 p.m. EST will ship the day they are ordered. Orders placed after 3:00 p.m. EST on Friday or Saturday - Sunday will ship the following Monday. Orders shipped via ground shipping will arrive within 5 - 10 business days.
- For overnight delivery (including any order containing perishables), orders placed Monday - Thursday by 3:00 p.m. EST will ship the day they are ordered. Orders placed after 3:00 p.m. EST on Thursday or Friday - Sunday will ship the following Monday for Tuesday delivery.
- FedEx requires a signature for delivery to an apartment and someone must be present to accept the delivery with a signature unless otherwise requested.
- Delays may occur due to weather, availability or other circumstances.
Perishable Items
Perishable items are automatically shipped FedEx Priority Overnight (next business day) to ensure your product arrives in superb condition. All fresh and frozen food products are carefully packaged to maintain optimum quality. As needed, your order will be packed with gel ice packs and placed in an insulated container for shipment.
If your order contains both perishable and non-perishable items you will be given the opportunity to split your order into multiple shipments during checkout to reduce cost.
Delivery
We guarantee delivery only to the address you provide. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time.
Shipping Holidays
Jansal Valley and its carriers will not ship or deliver on the following days:
- New Year's Eve
- New Year's Day
- Presidents' Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
The following days may also have limited service:
- Martin Luther King, Jr. Day
- Columbus Day
- Veterans' Day
Restrictions
- At this time, shipping is only available to the 48 continental United States.
- We cannot ship to Alaska, Hawaii, Puerto Rico, or internationally.
- We cannot ship to P.O. Boxes, APOs, or FPOs.
Promotions
Promotional shipping offers apply to orders that meet applicable sale amounts of specified merchandise before normal taxes and shipping/handling rates shipping to a single address only. Promotions only apply to standard shipping and cannot be combined with any other offer or applied to previous orders.